Escalation Matrix PowerPoint Templates & Presentation Slides

Download 100% editable Escalation Matrix PowerPoint templates and slide designs to prepare presentations on escalation processes.

As a company, having a protocol to be able to attend to support queries from customers is essential to provide a good service and maintain a high level of satisfaction.

An Escalation Matrix is a roadmap on how to handle the support requests that a company receives. Through an Escalation Matrix Template, the different levels of contact can be set up, which will progressively increase depending on the severity of the issue.

Download Escalation Matrix Templates 100% editable and compatible with PowerPoint and Google Slides. Our pre-designed PowerPoint Templates will help you generate your Escalation Matrix Template in record time and with little effort.

When to use an Escalation Matrix Template?

When an employee has tried to solve a customer complaint or problem, and after a certain amount of time has not been successful, it is time to escalate the problem. Some of the most common problems for which to use an Escalation Matrix Template are dissatisfied customers, lack of experience or training of employees, lack of response in a required time frame, among others.

There are three types of Escalation in an Escalation Matrix Template:

Hierarchical Escalation, when an employee cannot solve the problem by himself and looks for someone more experienced; Functional Escalation, when an issue is passed to the person expert in the problem; Automatic Escalation, when the company uses a software that allows automating the processes.

What are the advantages of using an Escalation Matrix Template?

By using an Escalation Matrix Template, you will generate a professional PowerPoint presentation in little time and effort. In turn, using this type of presentation will help you present the Escalation Matrix to your company and improve processes and customer service.

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