Frequently Asked Questions

SUBSCRIPTION PLANS

Are there download limits?

Depending on the subscription plan, download limits exists. Please refer to our Plans page for the detail of the download limits, or check your account preferences for your actual download balance and the current limit.

How does Daily limits work?

It depends on the subscription. Plans that are restricted with daily limits will allow the user to download content until the daily limit is reached. Once the daily limit is reached, a message will be displayed and user will be redirected to the balance section of the account page in order to check the current balance. Daily limits are cleared every 23hs. If you need special limits extensions don’t hesitate to contact our support team in order to request additional downloads. Note: Limit extensions are granted by individual request. For Plans with unlimited downloads, SlideModel reserves the right to limit excessive daily downloads for performance reasons. Note: We define excessive downloads as more than 1000 downloads in a 24 hours period.

When my subscription expires, can I keep using the content I downloaded from SlideModel?

Yes. SlideModel.com content is royalty-free. You can continue using the content during your subscription period and after your subscription has ended. Usage is always restricted to the terms of use and end user license agreement.

Are there any additional fees or charges after I purchase any of the Subscriptions?

No. SlideModel.com content is royalty-free, under the terms of use and end user license agreement. There are no additional fees, charges or royalties to pay to download and user our content. If you wish to sell, resell, or redistribute our (or part) of SlideModel.com content, there may be additional fees involved. Please refer to “Can I resell or distribute Slidemodel.com content”.

Are there any limitations on the computers I use?

No. You can use your subscriptions and content from any computer.

Are there any limitations on the use of my credentials?

Yes. You are not allowed to share your login information or subscription details with another individual. The system checks for concurrent use and log outs the first user login when the second one logs in. Our unlimited plans provide multiple users for those requiring concurrent logins.

How do I configure additional users for my multi-seat subscription?

For plans that allow multi-seat licenses, follow this instructions for configuring your additional accounts:

  1. Login to SlideModel with your master account credentials.
  2. Navigate to the “My Account” menu.
  3. In the left sidebar, the “Related Accounts” link is displayed. Click the link to navigate to the related accounts page.
  4. In the related account page, three sections are presented:
    1. “Related Accounts”: Table with actual related accounts and the subscription plan limits of your master account.
    2. “Invite Your Friends”: Form for inviting new accounts to be part of the multi licenses team.
    3. “Pending Invitations”. Invitations status.
  5. In order to include a new account to the multi-seat license team, write the email address of the invitee in the “Invite Your Friends” input form and click the Submit button. A new invitation will be recorded under the “Pending Invitations” table.
  6. Every invitee will receive an email with a link to the account creation form. The invitee will click the link and will create its account.
  7. The system will automatically relate the account to the master account and the new account will have all the master accounts download privileges.
  8. The master account can verify invitations status and related accounts in the “Related Accounts” page.

 

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ACCOUNT

I’m having trouble to Log In, what can I do?

There are 2 common situations at the login step related to credentials:

  1. Lost your password: If you are trying to log in and the system tells you your password is incorrect, probably you have forgotten or lost your password. We have an automated reset password system. Just click the link “Lost Your Password?” and you will be redirected to a new form where you will write down your email or username. You will receive a reset password link in your mail inbox so you can re-enter a new password.
  2. Invalid username: SlideMode.com Login credentials consist of your username and password. You username is not your email address by default. The username is selected by users at the account creation time. If you are trying to login and the system informs that the username is invalid, probably you are using an incorrect username or trying to login with your email instead of your username. In order to retrieve your username from your email, please follow the steps in the previous point (Lost your password) and you will receive your username and password reset in your email inbox.

For both procedures, please check not only your inbox, but also your spam folder, as it could happen that your email system understands this email as spam due to its automatic delivery nature.

In case you continue having trouble, or have any doubt on the process, don’t hesitate to contact us through our support center. We will be glad to help you.

Can I change my Password, and how?

Yes. You have two options for changing your password.

  1. If you are not logged in and you are having trouble to log in, please refer to section “Lost your Password” of this page for details.
  2. If you are logged in, you can navigate to your account profile information and scroll to the “Change your Password” section. That will allow you to enter a new password for your credentials.

My email address has changed; can I modify my data in SlideModel.com?

Yes. You can navigate to your account profile data and change the registered email address.

Where can I have a copy of my receipt?

You can navigate to your account data and request to download your receipt.

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SUPPORT

Does SlideModel.com Provides Support ? How do I Contact ?

Yes. We are proud of our Support and we are continuously improving. SlideModel.com provides support during office hours (Monday through Friday , 9:00 am to 5:00 pm EDT ) through our Support Center. You can contact our Support Center through our ticket system. Every time you open a ticket a case will be created and you will receive information to your email inbox with case number and immediate feedback about your described topic. Communication continues through email, chat or telephone depending on the case scenario.

During non-office hours and weekends we provide support with a less restrictive SLA.

Always take the initiative to CONTACT our support center for any question, comment feedback or concern, being a customer or non-customer. We are believers that engaging with customers and prospects benefits both sides and encourages our teams to continue delivering incredible support and better content.

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BILLING AND PAYMENT

What kind of payment do you accept?

SlideModel.com Supports two secured payment methods.

  1. PayPal
  2. Credit/Debit Cards

If you would like to explore additional payment methods or have any doubt of our processing methods, please do not hesitate to contact us.

Are your payment methods secures?

Yes. SlideModel.com does not store any information about your payment method. We delegate the payment step to specialized payment gateways (PayPal, FastSpring) that are both PCI compliant and process payments and subscriptions for us. If you have any doubt of our processing methods, please do not hesitate to contact us. We will gladly answer any question or concern.

My credit card transaction was rejected, and I don’t know why, what can I do?

Our payment gateways are 100% secured and provide modern fraud detection methods and risk mitigation rules. Some times, risk mitigation rules are highly restrictive and could end up in a “false negative”. If your transaction was rejected without a proper reply in the checkout process, please contact us to follow up with you your specific case.

Is my subscription enrolled in automatic renewal? 

Yes. Your purchase includes enrollment in our automatic renewal services. This keeps your membership up and running by automatically charging the renewal fees to your payment method on file just before they’re set to expire, with no further action on your part. You may cancel this service at any time by turning off the auto-renewal feature in your SlideModel.com account preferences under the subscriptions details section. SlideModel.com will send a notification prior to your renewal informing of the expiration and automatic renewal in case the recurrent payment is enabled. Please don’t hesitate to contact us for any question or comment about automatic renewal service.

Do you accept Purchase Orders?

Yes. We accept purchase orders for multi-seat licensing  over the 15 users, for corporations, government and educational institutions.

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CONTENT USAGE

How am I allowed to use SlideModel Content?

You are allowed to use SlideModel templates, diagrams, shapes, charts, maps and images in projects for your own use, your company or your clients. They may be used (commercially and non-commercially) in presentations, websites, emails, brochures, advertisement, posters, business cards, signs, electronic documents and printed documents.

You are not allowed to use the content in any of the above described  (or other) for the purpose of sale, re-sale or redistribution as editable content, that could allow a third party to modify and replicate the content for their own use. Please see our Terms of Use and End User License Agreement for complete and legal detail.

Where could I find detailed and legal description of usage and license?

  1. End User License Agreement
  2. Terms Of Use

Can I resell or distribute your content ?

No. License fees are required for the rights to sell and redistribute.

However, you can sell items (books, posters, presentations, etc.) that contain our content, provided that our content is not the reason of people would purchase your project (derivative work of our content). For example if you created a presentations or a book for a specific topic (e.g.: you created a business plan or marketing strategy analysis), and you used our content (as diagrams, shapes , chart or decorations) you may sell or distribute your final product without any additional fee, because the purpose of the content is not the access to the assets but the information if provides with the use of our content assets.

If you have any doubt about the usage scenario you intend to apply, do not hesitate to contact our Support Center. They will be glad to provide all the necessary information for you to be sure there is no infringement or copyright violations.

I’m a consultant, may I use your content for a project for a client?

Yes. You may use our content for your client’s project, or any work you are hired to create. You may not share your subscription to our content to your client, as license is not transferable. This means if your client wants to make changes by their own, they should purchase a license for themselves.

Can I use your content on a website, blog, mobile app, software product, or printed document?

Yes. Our content is royalty-free and can be used on commercial web pages, blogs, mobile apps, slideshows and software for sale, printed documents and books, and other commercial projects. No additional fees are required.

However, our content must be used only as decoration in your new content. Our content cannot be the reason someone would purchase your product, or visit your website. Your license is not-transferable. For example, you cannot create a website that provides SlideModel templates (or derivatives from them) as part of their downloadable content. Please contact us if you have further questions.

I am a professional speaker, can I create my presentation with SlideModel content, and distribute it freely in the web ?

Yes. An important segment of our customers are professional speakers, mentors, coaches and teachers. You can create presentations with our content and distribute them freely with the only restriction that the content is not freely published for edition purposes or sold in any way.

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CONTENT CATALOG

How often is your content catalog updated ?

SlideModel.com templates library is a constant growing catalog. We provide weekly additions, and have moths of already allocated backlog to our design and content authoring teams.

How do I find the templates, shape, diagram or content I need?

Searching and navigating for content in our platform is extremely straightforward. We are constantly improving our system in ways that allow users to find what they are looking for.

The first browsing method would be to navigate to the menus on the menu bar bellow the page header. Those menus are contextualized to the content categories, allowing the user to narrow the first level of searching. You can access the menu just clicking in the category (PowerPoint Templates, PowerPoint Diagrams, Maps, PowerPoint Shapes, Data & Charts, etc.). If you click in any of the categories, you will navigate to the category browsing view, and you will be able to navigate through a paged view of the content of the category. If you want to drill down, hover over each of the categories and a sub-menu will appear. You will be able to drill down one more level, with the sub-categories, for example, if I’m looking for a SWOT diagram, I hover over the PowerPoint Templates Menu, and a SWOT PowerPoint Templates sub-menu will appear and take me to the SWOT templates catalog. Take some minutes to review the menu and sub-menus and you will realize that looking for the appropriate content will be extremely straightforward.

The second method for browsing, will be the user of our search engine. Generally people are used to search for content through keywords. Our platform provides a powerful search engine highly indexed. At the left bar of every page you have a search textbox where users can type the keywords they are looking for. These keywords will crawl through the content, content descriptions, categories and tags, and will present browsable results not only of each template but also of the matching slides. This will give the user a much more detailed result list with specific content matching their needs.

Finally the thirds browsing method would be the “Related Content” Suggestions. Within each template, there is a “Related PowerPoint Templates” bar with suggestions of downloads, created on the users behavior, content and tenure of templates.

Can you make me a custom template, diagram or shape?

Unfortunately, our value proposition does not include projects for individual clients. However, most of our content is created based on our customer’s suggestions. If you have an idea that is not yet published in our content catalog, there is a good chance that we can make it and publish it in our content. We encourage you to contact us and present your idea or suggestion to our support center.

Notes:

  1. Ideas and suggestions are not enforceable for individual’s copyright. All rights reserved for SlideModel.
  2. SlideModel.com does not guarantee any kind of service level agreement for the completion of ideas or suggestions places to our support center.

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Compatibility

Which software is required to use SlideModel content?

SlideMode.com provides professional PowerPoint Templates. Our main presentation software target is Microsoft PowerPoint (in their different versions from 2003 to 2013, for PC and Mac and Office 365). Our second target platform is Apple Keynote. However, due to our efforts of maximum compatibility and portability, most of our templates also are supported by Open Office, Libre Office, Google Slides.

Note: Each Template Page (Product Page in slidemodel.com) provides information about compatibility. Please check the templates you are willing to download in order to avoid any problem. If any of the templates you require does not supports your platform, please contact us and we will help with the conversion process.

Our PowerPoint diagrams and shapes are created 100% with PowerPoint objects. This capability also enables other Microsoft Office Product to use this diagrams and shapes. For example is very common that our users copy and paste diagrams from presentations into word documents, without loosing quality.

If you have any doubt or problem on compatibility supported by any of our templates, please contact us, and we will assist you.

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