Horizontal Customer Journey PowerPoint Template

The Horizontal Customer Journey PowerPoint Template presents an infographic timeline for sales and marketing strategies. The diagram illustrates a basic process flow of customer journey roadmap. The customer journey is basically a lifecycle which begins with creating product awareness to regular interaction. To sum up, the customer experiences are events of user interaction with brands or company. It enables companies to take feedback throughout the journey and improve product quality. This customer journey map template presents two slides of similar timeline layout with different backgrounds. The users can choose light or dark backgrounds according to their presentation theme or business brand colors. Both slides display horizontal timeline with user icon as a starting point for subsequent six milestones. The arrow directing towards right illustrates flow of activities from left to right.

The Horizontal Customer Journey PowerPoint Template shows six stages of conceptual models. Each milestone contains infographic icons to represent these stages along with their activities. These include:

1. Awareness (megaphone clipart): Search, online ads, word of mouth, direct mail, mainstream media
2. Consideration (Eye): Blogs, media, infographic, reviews, video
3. Purchase (Wallet): website, booking, shop
4. Service (user icon on palm): social media, helpdesk, email, FAQs
5. Loyalty (certificate symbol): Emails, offers, social media, blog, survey
6. Advocacy (thumbs up): Recommend, Share, Review, Engage

The PowerPoint template of customer journey will benefit business professionals as well as academic users. Especially, the professionals working in sales and marketing can create outstanding marketing strategies. The users can make changes in the colors, shapes, and size of infographic objects.