Customer Journey Map Horizontal PowerPoint Funnel

Horizontal Funnel for Customer Journey Experience
Presentation of Customer Journey Map Experience

What is a customer journey map? Customer journey map is a business analysis technique to understand customer’s experience with the brand. The customer experience journey mapping is a roadmap that tells a story of how customers interact with company. In this way, businesses gain insights into customer’s pain points towards optimizing features or personalize customer experience. The roadmap provides is a visual representation of customer journey, also known as buyers or users’ journey map.

The purpose of customer journey map is to visualize and understand customer’s needs and what motivates them. The customer journey map example could be to identify how customers interact with brand and improve services. Moreover, this technique enables team to address user’s needs better. Such as improving quality of service, consistency, seamless experience across channels, and more.

Customer Journey Map Horizontal PowerPoint Funnel is a pre-design diagram template. It includes 5 steps roadmap of customer experience marketing funnel. There are two slides available with black and white PowerPoint background options. The users can easily copy and adjust slides according to presentation color theme. Moreover, the graphic components of customer journey map template will enhance the visual representation of journey map. Each clipart icon is a metaphor for steps involved in customer journey map. The overall horizontal diagram depicts a two-way funnel of customer experience. There are more funnel style user journey map templates available in SlideModel collection. For instance, Hourglass Marketing Funnel PowerPoint Template and 6-Step Hour Glass Funnel.

PowerPoint templates of a customer journey map demonstrate a high-level overview of 5 customer journey stages. This Customer Journey Map Horizontal PowerPoint Funnel diagram mainly focuses on pre-purchase processes. These stages are:

  1. Awareness: Create the need of product or service
  2. Search: Consumers search for products to fulfil the need
  3. Research: Evaluate value offers from different brands
  4. Purchase: Consumer makes the purchase
  5. Experience: Use of product and returns for more purchases

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Details (2 slides)

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PowerPoint 2007PowerPoint 2010PowerPoint 2013PowerPoint 2011 MacKeynotePowerPoint 2016PowerPoint 2016 MacOffice 365Google Slides
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