Mountain Customer Journey PowerPoint Diagram

The Mountain Customer Journey PowerPoint Diagram is the timeline presentation concept of marketing model mapping. It illustrates the stages of engaging customer segments with company. This segmentation can be based on products, services, retail or online experience of business. Like a business canvas model, companies have multiple marketing approach. Such as, online, local or international market place the customer journey mapping becomes necessary. Therefore, this PowerPoint helps view the buyer’s engagement from start to end using a timeline. It is especially useful in explaining their experience throughout the engagement leading to a long-term relationship. Allows audience to focus on specific stages or overview the whole experience in a glance. The mountain peaks represent the touchpoint to identify key interactions of user’s preferences, motivations and expectations. Therefore, the goal of this diagram is to educate organization more about customer satisfaction model.

Following are the quantifiable characteristics of consumers in timeline:

1. Actions: the activities which persuade customer to move to the next stage
2. Motivations: Elements which encourage to keep moving forward
3. Questions: The issues which prevent users from moving towards the next stage
4. Barriers: The constraints like cost or quality

This Mountain Customer Journey PowerPoint Diagram is an editable timeline PowerPoint of mountain peaks illustration. It represents the highs and lows of company’s consumer analysis from customer’s perspective. Although, there are two slides of three and four step customer journey map template. The pitfalls of demonstrate the start of every stage. However, these slides contain text placeholders to add key points of each step. The shapes of this model diagram are flat design vector PowerPoint icons. It helps users to change colors of every object using shape fill or by changing a complete theme. The marketing managers can use this template in their presentations to explain the progress and introduce improvements.