Customer Service

Escalation Matrix 101: The Basics of an Escalation Matrix Presentation
Escalation Matrix 101: The Basics of an Escalation Matrix Presentation

Many times the term “escalation matrix presentation” is referred in the customer support context, but what exactly does it imply? Get to know how to prepare one here.

How to Start Digitizing Your Supply Chain Management
How to Start Digitizing Your Supply Chain Management

New technological innovations are disrupting every major business sector, and every business process out there. Supply chain management is no exception. Supply chains are becoming more complex, and yet they are still mostly managed using “old-school” methods – manually and with the help of internal proprietary tools. That’s problematic because customers now demand goods and […]