Net Promoter Score

Employee Engagement: 6 Strategies That Work
Employee Engagement: 6 Strategies That Work

Employee engagement is challenging to get right, but expensive to get wrong. Lack of proactive care and attention towards your team directly impacts your company’s operational effectiveness. It’s time to get proactive with employee engagement. In this article, we will review some of the employee engagement strategies that work.

How to Set Up a Winning Customer Success Program
How to Set Up a Winning Customer Success Program

The customer success movement is getting stronger year over year. In 2019, 83% of Customer Success teams increased in size. This year, even more organizations plan to invest in new customer success management programs to ramp up their service levels. But what does customer success mean? We explore it in this article.

Why Customer Centricity Will Win You More Business (in 2020)
Why Customer Centricity Will Win You More Business (in 2020)

Customer centricity is a buzzword you can hardly escape these days. But, despite so much talk, few companies actually understand how to keep their customer focus sharp and, more importantly, why this area is worth more attention. So let’s dig into the matter and take a look at some great customer centricity examples, illustrating why this practice cannot be ignored in 2020.