Knowledge

Dunning Kruger-Effect: Why Unintelligent People Don’t Learn?
Dunning Kruger-Effect: Why Unintelligent People Don’t Learn?

Many people claim to be experts at something they are simply not good at. Despite this, they can claim to be exceptionally good at the task. This includes not just people boasting about something to gain attention or praise, but people who believe to be competent when they are not. This is widely known as […]

How to Set Up a Winning Customer Success Program
How to Set Up a Winning Customer Success Program

The customer success movement is getting stronger year over year. In 2019, 83% of Customer Success teams increased in size. This year, even more organizations plan to invest in new customer success management programs to ramp up their service levels. But what does customer success mean? We explore it in this article.

70-20-10 Model for Learning and Development
70-20-10 Model for Learning and Development

People don’t like to admit it; however, many people indeed learn skills not before but during a job. When labeled as an ‘expert’; people tend to shy away from admitting that they lack knowledge of certain aspects of their job. This is usually nothing to be shy about since changing trends, technology and consumer demands […]