Knowledge

How to Set Up a Winning Customer Success Program
How to Set Up a Winning Customer Success Program

The customer success movement is getting stronger year over year. In 2019, 83% of Customer Success teams increased in size. This year, even more organizations plan to invest in new customer success management programs to ramp up their service levels. But what does customer success mean? We explore it in this article.

70-20-10 Model for Learning and Development
70-20-10 Model for Learning and Development

People don’t like to admit it; however, many people indeed learn skills not before but during a job. When labeled as an ‘expert’; people tend to shy away from admitting that they lack knowledge of certain aspects of their job. This is usually nothing to be shy about since changing trends, technology and consumer demands […]