Customer Success Management
Escalation Matrix 101: The Basics of an Escalation Matrix Presentation
Many times the term “escalation matrix presentation” is referred in the customer support context, but what exactly does it imply? Get to know how to prepare one here.
How to Set Up a Winning Customer Success Program
The customer success movement is getting stronger year over year. In 2019, 83% of Customer Success teams increased in size. This year, even more organizations plan to invest in new customer success management programs to ramp up their service levels. But what does customer success mean? We explore it in this article.