Customer Journey

Why Customer Centricity Will Win You More Business (in 2020)
Why Customer Centricity Will Win You More Business (in 2020)

Customer centricity is a buzzword you can hardly escape these days. But, despite so much talk, few companies actually understand how to keep their customer focus sharp and, more importantly, why this area is worth more attention. So let’s dig into the matter and take a look at some great customer centricity examples, illustrating why this practice cannot be ignored in 2020.

6 Customer Journey Maps You Can Swipe
6 Customer Journey Maps You Can Swipe

When retail was all brick and mortar, things were simple. Business displayed their inventory; customers came in and physically assessed it and bought what they liked. Payments, returns and exchanges were handled in the store. Was there a buying journey then? Yes. And in smaller stores, there were sales clerks to help the customer along […]