Communication Skills

Guide to Presenting Using the Pyramid Principle
Guide to Presenting Using the Pyramid Principle

The Pyramid Principle can be used for structuring communication to have a meaningful impact. This article will guide you on presenting using this principle.

Intrinsic Motivation: How to Foster It Among Employees
Intrinsic Motivation: How to Foster It Among Employees

Highly motivated and engaged employees equal corporate success. But how do you constantly keep your people driven around the common purpose? You create an environment where the employees’ motivation to do their best job comes from within them. In other words, you try to foster intrinsic motivation.

How to Set Up a Winning Customer Success Program
How to Set Up a Winning Customer Success Program

The customer success movement is getting stronger year over year. In 2019, 83% of Customer Success teams increased in size. This year, even more organizations plan to invest in new customer success management programs to ramp up their service levels. But what does customer success mean? We explore it in this article.