How to Set Up a Winning Customer Success Program
The customer success movement is getting stronger year over year. In 2019, 83% of Customer Success teams increased in size. This year, even more organizations plan to invest in new customer success management programs to ramp up their service levels. But what does customer success mean? We explore it in this article.
3H Personality Theory: Hustler, Hacker, and Hipster for Founding Startups
In this article, we elaborate on the 3H personality types, mention some recent examples, analyze an alternative theory, and in the end, describe how to build the dream team.
The Executive’s Guide to Marketing Automation
Automation, analytics and big data are among the top of mind concerns for marketers these days. And it makes perfect sense as the volume of data has grown exponentially over the past several years and it becomes impossible to effectively deal with such volumes manually. In this article we present different marketing automation examples and explore how tools help improve the lead scoring process, boost customer retention and scale email marketing campaigns.
Why Customer Centricity Will Win You More Business
Customer centricity is a buzzword you can hardly escape these days. But, despite so much talk, few companies actually understand how to keep their customer focus sharp and, more importantly, why this area is worth more attention. So let’s dig into the matter and take a look at some great customer centricity examples, illustrating why this practice cannot be ignored in 2020.
Skills Matrix: What it is and Why do you Need to Create One?
In this article, we will explain what a skills matrix is, its benefits, and the difference between a skills matrix and a competency evaluation matrix.
How to Create an Org Chart in PowerPoint
Discover different ways to professionally create an Org Chart in PowerPoint (with templates, examples and a Step-by-Step guide)
What are Affinity Diagrams and How to use Them? (Examples + Templates)
An affinity diagram is used to organize ideas, and opinions, sort through data, and other types of information. In this article, we explore what an affinity diagram is, examples and templates.
TDODAR Decision Model for Making Difficult Decisions Under Pressure
One of the most interesting decision-making models, the TDODAR model, provides an interesting angle on efficiently taking decisions.
Understanding Gen Z: Characteristics, Habits, and Differences from Millennials Explained
Generation Z, Zoomers, iGen, Homeland Generation, Gen Tech… many names are floating around the interwebs to describe the “commonly uncommon” generation of 8 to 23-year olds. So who is Gen Z really? Let’s figure it out together!