
Customer centricity is a buzzword you can hardly escape these days. But, despite so much talk, few companies actually understand how to keep their customer focus sharp and, more importantly, why this area is worth more attention. So let’s dig into the matter and take a look at some great customer centricity examples, illustrating why this practice cannot be ignored in 2020.

In this article, we will explain what a skills matrix is, its benefits, and the difference between a skills matrix and a competency evaluation matrix.

Discover different ways to professionally create an Org Chart in PowerPoint (with templates, examples and a Step-by-Step guide)

An affinity diagram is used to organize ideas, and opinions, sort through data, and other types of information. In this article, we explore what an affinity diagram is, examples and templates.

One of the most interesting decision-making models, the TDODAR model, provides an interesting angle on efficiently taking decisions.

Generation Z, Zoomers, iGen, Homeland Generation, Gen Tech… many names are floating around the interwebs to describe the “commonly uncommon” generation of 8 to 23-year olds. So who is Gen Z really? Let’s figure it out together!

Micromanagement can turn your company into a toxic workplace that good employees abandon. Most leaders realize this, but few take proactive action towards addressing this issue. How bad is micromanagement? Let’s dig deeper into the matter together.

The AIDA model is one of the many effective models that can be used to analyze the customer buying process and make a funnel analysis. In this article, we will explain how you can attract a stranger into a potential customer using the AIDA Model.

Creating an Org Chart in PowerPoint from scratch is not an easy task. In this article we present you the best 12 Org Chart Templates with a professional and editable design, compatible with PowerPoint and Google Slides.